Frequently Asked Questions
How often should I get a maintenance on my solar hot water system?
It is recommended you get a maintenance on your solar hot water system every 3-5 years, as your system's anode rod disintegrates in that timeframe. You are also eligible for Hawai'i Energy rebates every 3 years on a solar hot water maintenance service.
What if my installing company has gone out of business?
We are able to honor all manufacturer warranties on systems whose installing company have gone out of business. Depending on the service, labor is usually the only billable expense.
Why is +(web) important on my PV system's envoy?
How can I tell if I have +(web)?
You can login to your Enlighten manager account, https://enlighten.enphaseenergy.com, where your envoy will show a green check mark and display +(web), you can give us a call at 808-261-9740 and we can check on Enlighten for you, and/or some envoys have a small green, digital screen that display either -(web) or +(web).
I cannot get a +(web) connection & need additional assistance?
Give us a call, 808-261-9740, and/or send us an e-mail, firstname.lastname@example.org, and we can schedule a technician to come out to your home to troubleshoot and re-establish a +(web) connection for you. *Please note, there are no warranties for -(web) circumstances, labor charges will apply.
Does my photovoltaic system work in a blackout?
What are the tax credits on new installations?
State Tax Credit: 35% of system cost
How can I make a payment?
Venmo: @hoasolar - please include invoice number in the description.